My invoice says paid but I don’t see the money on my balance

[Mikethemoverllc]

I don’t see the money 

[Minion]

Welcome.  Did the money end up showing up in your account, or is it still not available?

[Mikethemoverllc]

No it’s still unavailable 

[Minion]

Sorry for the late reply.  If your balance is still not available, I would suggest calling into Square support to have them look into the issue of where the funds are.

[Laurie_]

Hello, @Mikethemoverllc, thanks for reaching out to us to let us know, and sorry to hear you're running into this issue.
 

Can we ask what payment method was recorded for this invoice? E.g. you can receive payment via credit card or via other tender options, such as cash.

If the payment method recorded is showing as a credit card, we suggest reaching out directly to our Support Team to help you look into your payment history. They can dig deeper into your transactions and account-specific information, which we're unable to do via the Seller Community platform. 
 

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport