My domain has expired and I can't renew it

[PeterCuth]

Hello, I had an email saying my domain has expired. When I click the link that says 'Save My Domain' it says "Oops Looks like you landed on a page that we are having trouble loading. Sorry for the inconvenience our team has been notified". When I click through to update my billing info, it doesn't load and just gets stuck on Loading Payment page. I don't have access to any emails and no website and this is an urgent issue for my business. Please help me 

[PeterCuth]

Hello, I had an email saying my domain has expired. When I click the link that says 'Save My Domain' it says "Oops Looks like you landed on a page that we are having trouble loading. Sorry for the inconvenience our team has been notified". When I click through to update my billing info, it doesn't load and just gets stuck on Loading Payment page. I don't have access to any emails and no website and this is an urgent issue for my business. Please help me 😞

[Breffni]

Hi @PeterCuth, very sorry for the delayed response here and that you are running into this.

Can you let me know if the issue is ongoing? If so, can you please try renewing your domain from a different device/browser and let me know if you get the same message - I'd just like to rule out first that this isn't a network error. 

I'll keep an eye out for your response. 

[PeterCuth]

Thanks Allegra, it’s all sorted now the link suddenly started working. Thanks for you help!

[Breffni]

Thanks for letting me know, glad to hear it's sorted @PeterCuth