My bluetooth socket scanner keeps disconnecting from the iPad.

We have two retail stores with two terminals in each store. We use socket scanners connected via bluetooth. One terminal at each store is having problems where the scanner will not stay connected to the ipad. No problems with the other terminal.

 

Started happening two days ago and one of the stores, then yesterday at the other. It's odd because one terminal at each store has no problems.

 

Updated Ipads, uninstalled/reinstalled square, changed to different socket scanners, etc., but the problem continues. One terminal is fine and no problems. The other terminal having constant connection issues.  It's happening the same way at each location.

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Solution

Thank you again everyone for bearing with me. When you have a chance, please check and see if you can download the latest version of the Square app (6.73) on your device. Our engineering team has made some changes in this latest version, which should hopefully resolve the connection issue you are experiencing. 

 

If you have updated but are still having the same issue with the scanner, please do let me know in this thread!

Tra | she/her
Community Program Manager, Square

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I mean the square for retail 'app' was being discontinued, but didn't explain that it was going to be a 'mode' within the other app.

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