My Instagram "Book Now" button not working.

[bydesign]

Hi all,

I've connected Appointments by Square to Instagram and now have a "Book Now" button on my profile.

When I or anyone else follows that button the page doesn't load. It stays as a blank page with "Loading" at the top.

I've checked that my booking site is working and it is, I can link to it from my business website. It just doesn't load when using the Book Now button on Instagram. Any help appreciated.

[Boris]

Hi @bydesign,

This is an issue that our engineers are looking into as we have received a couple of reports similar to this. It seems to only be affecting the Instagram app on iOS devices. If someone views your Instagram profile on an Android device the Book Now button does work.

Our Engineers have asked though if you can please also file a ticket with Instagram, they are pretty sure that the issue is on their end, but are checking things out from our side as well.

[nashstudio234]

Hi there, 

Having the same issue. Where can I submit a ticket?

Cheers

[Mcjunior]

Also having the same issue man they need to fix this!

[Seamus · Accepted solution]

Thanks for reaching out @nashstudio234 and @Mcjunior,

It looks like our engineers have reported the issue and we're waiting for a fix on the Instagram end.

I recommend submitting a bug report through their platform if you've not already done - the more reports they receive from users, the more they'll know about how many people it's impacting.

Sorry I couldn't be of more help here in the meantime!