My Android phone is in French but Square app is STILL in English

[immeemz]

Hello, I have read Square's article on this that says that to change the app language, you just have to change the language on your phone. Great. So I changed my phone to French, rebooted the phone for good measure, and the Square app is still in English.  OTHER apps such as Facebook, Instagram, Gmail and more all switched to French when I changed phone languages, but Square did not. 

For good measure my entire account is set to French from within the dashboard on my PC, but no matter what I do, the Square app remains in English.  

I have a Christmas market in an all-French area of northwestern Quebec on Saturday and I need this resolved. Thanks for any help you can provide.  

[Arie]

Hi @immeemz,

Thanks for writing in and sorry to hear about the frustrating experience with your app! 

In this case, I'd suggest reaching out to our support team directly to see if a bug could be a play here. You can reach our French speaking support team on 855-700-2000, and our English speaking team on 855-809-9000. Our lines are open Mon - Fri, 6am-6pm Pacific Time. 

[immeemz]

Thank you. I used your live chat (although it took 6 hours for someone to actually answer the question).  For anyone searching for this question, I had to uninstall the Square app and re-install it. Then the new re-install was in French. But the knowledge base article about just changing the phone language was totally wrong and did not work.  Time to update that info.