Missing reports and sales emails from the 12th August

[LWWPP]

Doing an end of month reconciliation....We did an event on the 12th of August  (also 20th and 29th, which showed up) and when i went to get a report on the sales mix for that day there was nothing showing, I went to check the sales emails (usually one per sale) and discovered NO emails! This is very concerning considering we did over $1200 on that day, I remember looking at the report on the day to congratulate the team.

I have never had this situation before. I have usually found Square to be reliable, is this being experienced by others?

I sent an email to support....

[Katie_SQ · Accepted solution]

Sorry to hear about this issue, @LWWPP.

I can see that you've connected with the AU Support Team and your case has been escalated to our Engineers for further investigation. As soon as the team has an update for you, they'll reach back out to you directly via email. 

If there's anything else I can assist with in the meantime, please let me know. 

[LWWPP]

no but thamks for your input