Solved: McAfee Flagged Website as Malicious

honeypiesbakery · ‎06-06-2023

McAfee has flagged by website as malicious. Yikes! How can I correct that?

Jessica Ogle

honeypiesbakery · ‎06-06-2023

www.bakedgoodsbyjessica.com

One of my customers took this screen shot.

Jessica Ogle

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TheRealChipA · ‎06-06-2023

Got it. Site looks good from my end, but I don’t use McAfee. Also, see the area I circled from your screen shot. This address is definitely NOT a McAfee address. This means that, most likely, your customer has malware on their device. Clicking Continue to Site probably will be something they regret. Here’s a link to McAfee’s page on detecting fake messages. It has samples of what to look for. McAfee will only advise users to turn on some settings for better protection. Your customer has been hacked or phished. They should know.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎06-06-2023

Sorry to hear that, @honeypiesbakery. First, what’s your URL? I’d like to go to it and see what’s happening. Second, how do you know it flagged your website as malicious?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

honeypiesbakery · ‎06-06-2023

www.bakedgoodsbyjessica.com

One of my customers took this screen shot.

Jessica Ogle

TheRealChipA · ‎06-06-2023

Got it. Site looks good from my end, but I don’t use McAfee. Also, see the area I circled from your screen shot. This address is definitely NOT a McAfee address. This means that, most likely, your customer has malware on their device. Clicking Continue to Site probably will be something they regret. Here’s a link to McAfee’s page on detecting fake messages. It has samples of what to look for. McAfee will only advise users to turn on some settings for better protection. Your customer has been hacked or phished. They should know.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Candlestore · ‎06-06-2023

@honeypiesbakery

When I went to the site on my Chromebook no issue.

Then I tried my Cell using Chrome Browser.... Unreachable. site cannot be reached error

I then Cleared my Browser Cache and it went right to your site.

The tried DuckDuckGo web browser and no problems.

Try clearing your cookies on your web browser.

The other thing is since you are using McAfee, you can contact them and see why they are flagging your site as malicious.

Keith
Owner
Pocono Candle

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honeypiesbakery · ‎06-06-2023

Thank you so much!!!

Jessica Ogle