Mastercard charge

[Hc80]

I'm currently trying to run a Mastercard manually and it wants more than 16 numbers for a number?

[HC_Charlie]

Hello @Hc80 I'm sorry you're having trouble completing a transaction. How are you running the card...in the POS, or online in your Dashboard? Visa and Mastercard numbers should only require 16 digits (and AMEX just 15). Are you sure it's not asking for the 3-digit code or expiration date on same line?

[Hc80]

Im running it on my cell phone, manually, dashboard?.   Ive only had trouble with Mastercard. I restarted everything and tried again.  I ended up just getting a different card.  What i ran into was I entered the card and usually it prompts you to put in the mm/yy but it wouldn't do that.  Thats when I recognized something was wrong.  So backed out and turned my system all off and restarted.  It did the same thing.  You put the card # in and then it just waits for two more numbers then prompts for date. 

[sayra]

Hello @Hc80, 

Are you still running into the same issues with Mastercard? Can you please give us a call to help you troubleshoot your device further.