Solved: Loyalty Card in Apple Wallet - Updating Design

TGPH · ‎11-18-2024

Hi there,

If a customer adds our Square loyalty card to their apple wallet, and I then CHANGE the design of the digital loyalty card after they've added it, does the design update in their wallet?

Thanks,

James

Breffni · ‎11-20-2024

Hi James 👋 thanks for your post.

If a customer has added the Square Loyalty Pass to their Apple Wallet, any changes to the design of the digital loyalty card won't automatically update. The update will only occur if there’s another change to the Loyalty Pass, such as an update to the points balance or other related details.

I hope this helps! @TGPH

Breffni
Community Moderator, Ireland, Square
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View Solution >

Breffni · ‎11-20-2024

Hi James 👋 thanks for your post.

If a customer has added the Square Loyalty Pass to their Apple Wallet, any changes to the design of the digital loyalty card won't automatically update. The update will only occur if there’s another change to the Loyalty Pass, such as an update to the points balance or other related details.

I hope this helps! @TGPH

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 