Loan Declined Despite Strong History and Growth

[Eham]

Really disappointed to have our recent Square Loan request declined.

We’ve paid off two previous Square Loans early, with zero issues. This year, our sales are up 24%, yet we’re suddenly not eligible?

It doesn’t make sense and feels like a step back after building trust with Square. Would appreciate some clarity on what’s changed.

[Laurie_]

Hi @Eham,

I'm sorry to hear about the disappointment with your most recent Square Loan application.

While we can’t discuss individual loan applications here in the Community, I can share that each set of loan offers is evaluated separately and may vary as your business changes. Factors like your Square processing volume, account history, and recent activity all play a role in determining eligibility.

At the moment, you're not eligible for a new offer — but there’s no action needed on your part. Square automatically reviews accounts on a regular basis and will notify you if a new offer becomes available. In the meantime, feel free to keep an eye on your Square Dashboard and your email for any updates.

[Eham]

Hi Laurie,

Thanks for your response, but I think the key point is being overlooked.

I had an active loan offer, only requested the minimum amount, and had already paid off two previous Square Loans without issue. The funds were intended for business expansion, so being suddenly cut off from access, especially after such a smooth experience in the past, really caught me off guard.

What’s changed at Square? It feels like a shift in approach, and it’s disappointing given the trust and history we’ve built.

Cheers,
Eammon