Load a document

[leewebb15]

They have asked for an invoice as proof of a transaction but I can’t load it as it’s too big. What do I do? 

[Emma_]

Hi @leewebb15, to upload a document, please make sure it is one of the following format and size:  PDF, JPG, PNG, TIF, GIF or BMP up to 50 MB. 

If you run into any issues uploading your document, please contact our support team. 

[Twiggy]

Check that it isn't in HEIC format.