Limit Exceeded on transaction

[SheilaWhite]

What are my options when a transaction exceeds the allowed payment amount? I had two sales of $250 get a "limit exceeded" message. I'm assuming this was a "tap-to-pay" limit. Both were able to pay by e-transfer, but at a busy market event, that can take quite a bit of time. I know I've taken payments for larger amounts before without a problem, so wondering what was different this time.

Questions:

Will I need to split the payment amount, or will it still decline subsequent amounts on the same card? - What is the limit - $100?

Is the limit different on debit & credit cards? Both were using debit, but I think one tried with a credit card too with the same message.

I was using "tap-to-pay" on my phone. Is the limit the same on the Square Reader?

I have a very busy busy market event coming up and just trying to think of everything to help things go smoothly.

Thank you.

[TheRealChipA · Accepted solution]

Hi there @SheilaWhite.. So, the general Square limit that applies to MOST accounts is $50,000.  If you have a different limit it is because something has caused Square to place a limit on your particular business.  Here's a link to a help document on that subject.  I'd strongly recommend getting on the phone with the Square Support Team so that they can look at your account and advise you of what is going on for your business.

[Kassi_]

Hey there, @SheilaWhite! 

@TheRealChipA is correct! There could be a smaller limit on your account while you build a payment history with us. Eventually, your transaction limit will end up being $50,000. 

Thank you!