(Known Issue - Fix released 11/7/23) Vertical white line on payment screen after latest app update.

[Kym2]

The title of this thread has been edited by a Square Moderator from the original: "Vertical white line on payment screen after latest app update."

Why is there a wide vertical white line on payment screen after latest app update?

[Superpowers]

I thought I was going crazy but I got it too 

[_Violet]

Hi @Kym2 and @Superpowers  - I'm sorry to hear that this issue has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the Square Point of Sale app listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

[Superpowers]

Hi I did already contact support and followed the steps and few more just to make sure and still same issue. This only happened after doing the update on the app. Support told me to return item to the store but I think it’s something with the app.

[Kym2]

I haven't looked at the "Steps" but I have been using Square for a couple of years now and I am fairly confident that it has to do with the update.  I wonder what they wanted you to return to the store?  The iPad?  The App? 

[_Violet · Accepted solution]

Hi there again, @Superpowers and @Kym2 - I've just gotten word that this has developed into a known issue. Our engineers are aware of this situation and are actively working on a solution.

We plan to release a fix for this issue in our next update, version 6.30. At this time, the fix is expected to be released on November 7th. I'll let you know if this date happens to change. Thank you for your patience in the meantime 🙏

[rjclothing]

WE still have the white line on the check out page and it prohibits customers from using their cash app to pay in store. Has this been updated yet? 

[bohemstudio]

It is 1/17/24 and I just started having this issue on my iPad with Square Stand. It happens with the iPad alone and in the square stand. It makes the checkout experience look broken and unprofessional. Is there a fix for this?

[_Violet]

Hi @rjclothing and @bohemstudio - I'm sorry to hear that this issue with your iPad has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the app listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!