Items not appearing under categories

Is there an issue with Square today? I went to edit an item on my site via the Edit Site function and while the preview shows my items under the categories, when I click on Add and Arrange Items it states that there are no items under the categories - when they clearly are!

 

If I go into the Site Items Library, a category is selected and on the site itself, everything is where it should be. It was fine a day ago.

 

Is there a Square wide error occurring?

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Square Community Moderator

If you are still experiencing this behavior, our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here .

JJ
Community Moderator, Square
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FireShot Capture 146 - Items - Square Online - square.online.jpg

 

FireShot Capture 145 - Square Dashboard - squareup.com.jpg

 

as you can see above, the jackson browne albums are listed in my items, but do not show up to choose a category.

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Square Community Moderator

Hello there @musicexpress 

 

I would like to take a closer look at this for you. Is this still happening to you? If so is it just the items described above?

 

If you can please share your website I would love to analyze what could be happening here.

 

Keeping an eye out for your reply!

JJ
Community Moderator, Square
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all seems to be good now. i deleted said items and recreated them. that appears to have solved it.

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