Items disappearing from grid on Square Register

[danbosworth]

I have added some new menu items, and added them to the grid.  After a short time, the items are no longer showing on the grid.  I added maybe 10 things to the grid, but 3 will not stay on (the other 7 have no issues.)  The system is up to date, and I don't see anything in the item setup that is any different.  Any suggestions?

[JJ_]

Hello @danbosworth 

If these items are missing I would suggest trying to add them to the grid again. If the issue still persists, I recommend you try these Troubleshooting Steps for the Square Register. 

[mlgaspar]

The grid still disappears. Gets to be a little frustrating when you redo it 2-3 times..

[MayaP]

Hi @mlgaspar,

Sorry to hear you are running into issues with the item grid. That can be so frustrating!

How often is the item grid disappearing?  What app version is your register on? 

Thank you!

[WBinc]

I am using the new register and having the same wonky problem. I restarted the register system and tried again but no luck. Attached is a video of the problem.

I even tried to remove a tile from the grid and reinsert the same tile back onto the grid. Unfortunately, when I click DONE, the inserted tile disappears! OMG ... I am extremely exhausted.