Item has price, but comes up as $0 on invoice

[mummafrazzled]

I have items that have a price on them, but when I enter a new invoice, the price comes up as $0 and the actual priced saved against the item is nowhere to be seen. Am I doing something wrong?

[Seamus]

Hey @mummafrazzled,

Thanks for reaching out and sorry to hear you're having trouble with Invoices!

You shouldn't actually be able to send a $0 invoice, however what you're describing can occur when adding an item to an invoice. I'm wondering if you may have set the item price to variable and as such will be prompted to enter an amount, it would look something like this when adding it:

Are you able to post a screenshot of what's happening so I can get a bit more context on what you're seeing?

You could also contact our support team for more help, they will be able to take a better look into how the item has been set up! You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.