Issues with Tip option coming first?

Lovewell

Not sure if this is the proper board for this but I figured I would try.

TIP BEFORE PAYMENT! I know this was a huge request from people. Am I the only one seeing it as a negative rather than a positive not only for tipping but for just the process of ringing someone out?

Maybe it's because we live in a small town but WE STILL ACCEPT CASH.

So the automatic tip screen confuses people and then I have to cancel the payment. They think they tipped because they chose it on the screen but they paid cash.

It also signals to people's brains "end of transaction" so people walk away thinking its finished (I have to call them back) or they are moving so fast they get frustrated with the tip screen and just bypass it.

Is this an outlier or are others seeing this as well? I miss the tip being at the end of the transaction just because people have been trained to look for it then haha.

Lovewell Tea & Coffee//
Ventura, Ca

https://www.lovewellteaandcoffee.com/

TheRealChipA

@Lovewell Interesting. Can you tell me your hardware configuration? I have Square Stand/POS -> Connected terminal. I'm not seeing this flow at all for cash customers.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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