Issue with Keyboard Popup During Cash Out Process

We’re experiencing an issue with the Square app on our iPads. When our bartenders are going through the cash-out process, they’re unable to close the on-screen keyboard popup. This issue persists even after we’ve tried restarting the app, restarting the iPad, and ensuring we have the latest version of Square installed.

Could you please assist us in resolving this issue? It’s causing major disruptions in our closing process, and we’d appreciate any guidance or steps we might be missing.

Thank you for your help.

 

 

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Square Champion

@FlaskWhich “Square App” are you using?  We need that as a starting point.  Also, you might not have been aware that your video had audio recording as well.  Whoever was making it dropped an f-bomb for everyone to hear.  LOL

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Champion

@Flask I should have been more clear - the standard Square POS, Square for Restaurants?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Standard Square POS

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Square Champion

Thanks.  Can you add another video, please?  Show me the steps to get to that keyboard.  So far, I’m not able to reproduce your issue, so I’m probably not hitting the same buttons in the same order as you, or something.  Thanks!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I'm not currently on-site. When they add a cash out entry, the on-screen keyboard pops up, but they’re unable to close it, which disrupts the workflow.

I’m not familiar with the exact development stack that Square uses, but this issue seems related to a potential z-index or focus trapping problem within the cash out/in ending drawer UX.

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I will attempt to get another (F-bomb) free video later today. In the meantime, if anyone else has experienced this or has any tricks - please let me know!

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Square Champion

Ok.  So far I’ve started a drawer.  Done a few cash/in-out transactions.  I even hit the End cash report button to enter the ending balance.  The keyboard popped up in all cases, but I could enter numbers and click the appropriate save buttons to continue.  So far, nothing has totally covered the screen like yours is doing.

 

I’ll admit that for now I’m only using my personal iPad that is not in a Stand 2 like the ones at work.  So, that might be the issue.  I can’t tell yet.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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LOL 🙉 -- NO, I didn't realize there was audio. The frustration is real, and I sincerely apologize.
We are currently using the 6.49.2 Version of the Square App and have the iPadOS 17.6.1.

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