Hi @dsalas. Like most large companies, Square contracts with phone centers to offer live customer support. There are lots of reasons for this, but most of them have to do with the fact that most Americans don’t want to do that sort of work because they consider it beneath them, which is weird, but true. Assignment of support calls to available staff is random and it is not possible to be shuttled around until you find someone that meets your standards. Honestly, first language or not, I’ve never found this to be too much of a barrier and have always been able to get my point across and get the help I needed. I’m sorry that has not been the case for you. All I could suggest is that if you are not feeling it, just politely say that you need to end the call and try again.
Otherwise, we here in the Seller Community stand ready to help, as long as your issue does not involve sensitive account information. There is probably someone here who can identify with other technical and/or operational issues and can offer solutions or at least workarounds. Just post your issue in a new thread and we’ll see it.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
