HI @robinhv23. Without the card either on file in their customer directory OR the card information available, I know of no way to do this, currently. And, of course, the problem with gift cards is that when someone buys one they are not the person who will ultimately use it. So initially the card has no customer attached to it.
Here is a link to a feature request another seller made on the subject. You should follow this link and upvote this request.
https://www.sellercommunity.com/t5/Square-Gift-Cards/Include-gift-card-balance-on-customer-Cards-on-...
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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