Is it possible to edit a Refund method?

[NomesofOlive]

The title of this thread has been edited by a Square Moderator from the original: "Can you do a refund say Cash refund and then change it to being credit card...."

Just say a staff member hits cash and then the person wants pay with card, I can refund the cash BUT is the only way to put transaction through again is to put through keypad as a full amount or put though all the items again...

we can take payment for the refunded amount or original docket / bill... 

[_Violet · Accepted solution]

Hi @NomesofOlive and welcome back to the Square Community. Thanks for sharing your question here. My name is Violet and I'm one of the Moderators. I'm happy to help you with this 🙂

Refunds can only be initiated once and there isn't a way to essentially "undo" them. If a staff member happens to select the incorrect method for a refund, you'll need to either refund the customer outside of Square, or reprocess the transaction, as you mentioned, to issue the refund appropriately. If you need to disable Cash or any other tender types from selection, you can do so by following the instructions listed here.

I hope this information is helpful, but please do let me know if you have any additional questions.