Hi @BrownSugar,
We didn’t report any service disruptions during the time period you mentioned. However, if you ever notice something not working as expected, we recommend checking issquareup.com, our public status page, for real-time updates on Square’s services.
Regarding the issue with not being able to access your sales data in reports — could you share a few more details about what you experienced?
1.Just to clarify, which report are you using to view this data? Also, have you made sure the relevant date range and payment types are selected when generating the report?
2. Were you processing card tap payments on that day?
3. What method were you using to accept those payments (e.g. Square Reader, Tap to Pay, manual card entry)?
4. Were you connected via mobile data or Wi-Fi, and did you notice any network issues throughout the day?
5. After processing payments, were you able to see the option to send receipts to customers?
The more information we have, the better we’ll be able to understand what may have occurred. That said, for detailed troubleshooting, especially if it involves reviewing your payment history, we strongly recommend getting in touch with our Support Team directly. They’ll be able to securely access your account and provide more targeted assistance.
You can reach our Support Team at 1800 760 137 (Monday to Friday, 9 AM – 5 PM Melbourne time). If you run into any trouble getting through, feel free to let us know and we’ll help make sure you get connected.
In the meantime, we'll keep a look out for you reply.
Laurie
Community Moderator, Australia, Square
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