Is It Possible to Get a Refund If I Am Having Issues Setting Up Weebly?

[Staylor52]

The title of this thread has been edited by a Square Moderator from the original: I just paid and am in over my head before even setting up a page. How do i get a refund?

I just paid for a Weebly website and am in over my head before even setting up a page. How do i get a refund? 

[Sammie_C · Accepted solution]

Hi @Staylor52, thank you for posting here on the Square Community! I am very sorry to hear you have been having some trouble setting up your Weebly site though.

On the Square Community, we do offer limited support when it comes to account specific actions. So in regard to a refund, this would be something you would need to reach out to Support about. I will leave all the contact information for Weebly Support here.

I am going to leave a couple helpful guides on getting started with Weebly, if you would like to take a look as well:

• How to Make a Website
• Drag-and-Drop Builder

In the meantime though, I would be happy to help you with any questions you may have on setting up your Weebly page. Please let me know how I can help!

[Staylor52]

Thanks, I'll have a look at the 'how to' sites. I got my own domain name from Wix for £17 odd for a year, but couldn't fathom how to build a site there. Now I've found I can't use that domain on Weebly as it ends co.uk 🙈 I'm losing the will to live.

[Sammie_C]

Sounds good. Keep me posted.

In regard to you mentioning you are unable to use a domain ending in co.uk with Weebly, you are able to do so! Are you seeing any error messages when trying to submit it?

[Staylor52]

I already have the domain, but Weebly say they can't import .co.uk

[Sammie_C]

I understand, @Staylor52. 

Is there anyway you could please add a photo of the error message you are seeing?