I am very frustrated with the way Square handles invoices along with House Accounts! Why do all previous invoices get cancelled when you add an additional invoice to the same House Account. When you have a customer that pays each invoice as it comes to them, all of a sudden, they don't know what they need to pay and then an ACH payment comes to our bank from their place of business without a name attached, and we don't know without searching for a while where to credit the payment.
The way we have been doing it is when the transaction happens at the POS, we run it as an order. At the end of the day , we pull them up and go through the payment process in order to create an invoice in their House Account. If someone comes in the next day and places another order and we do the same thing at the end of that day, then it cancels the previous invoice and combines it to the latest one. Very convoluted!
Also, if we don't get it done the same day as the original transaction, it changes the date and time to the day we create the invoice which is also very unhandy when the customer looks at the date and tell us they never had anyone do a purchase on that date. Why does the date and time need to be changed every time you do something with the receipt? Make no sense whatsoever!
Please do something about these dumb glitches or tell us what we are doing wrong!
