Invoices recording as sales at time sent, not time paid

[escalf]

The last two invoices I have sent have been paid on the following day, but Square has reported them as Sales on the day and time that I sent the invoice to the customer, rather than the day and time that they paid. Most recently, I sent one invoice yesterday 3/11 at 5:20 pm, the customer didn't even open the invoice until this morning and paid this morning (3/12), but Square is recording that sale as of 3/11 at 5:20 pm.

We sometimes send invoices weeks or months in advance, so this could turn into a bigger issue if not resolved soon. Anyone else experiencing this? I reached out to Support the first time it happened and they told me it looked like a one-off glitch, but here we are again.

[JJ_]

Hello @escalf

Since you mentioned speaking with support about this situation and calling it a glitch, I would recommend following up with them. They will be able to get this escalated or corrected for you if it's indeed a glitch. 

I hope you can find an answer soon. 

[krwwinery]

We are having this same issue! Still not received a response on reasoning from Square.

[MayaP]

Hello @krwwinery @escalf, I am sorry you both are having issues with invoice reporting. I just tried this on my end and did not run into this issue, the invoice showed under the date it was paid. I do want to be clear on what is going on, so we can investigate this further. What reporting are you looking at that shows it as sent date? Is this in the transactions? Are there some invoice numbers we can reference to take a deeper dive into this. 

[escalf]

Yes, they are showing up under Transactions as the date sent, instead of the date paid. And then they are also included in that day's Sales under Reports.

So the big issue is that daily Sales are wrong and when we send an invoice weeks or even months in advance, if it is going to retroactively change Sales for a date in the past, that is a big problem for bookkeeping, sales tax reporting, etc.

Here is a screenshot of an example, you can see it was sent on March 5 at 6:13 pm and paid on March 6 at 9:54 am, but is showing up under Transactions on March 5 at 6:13 pm (and also being included in Sales for that day under Reports). I had another example of this that Support fixed, but this one is still wrong. I'm less concerned about this specific individual invoice and more concerned that this is going to keep happening going forward.

Screenshot 

[MayaP]

That is weird, I am sending you a dm @escalf. 

[MayaP]

Since this has been an ongoing issue for you please contact support, so our team can investigate this further @escalf. Thank you!