Invoice Problem - Client Code

[DigitalCat]

Hi!

Our client said when they try to access their invoice they get the following error:  Client Code not recognized.

Has anyone had this problem?  I’m not sure at what stage this is popping up.

Thank you!

Catherine

[ashc]

Hey @DigitalCat and welcome to the Community.

This is odd because I've actually never heard of this error before nor was I able to find anything on it.

It sounds like it could be a browser issue on their end. If they're still getting that- could you have them send you a screenshot to post here?

[DigitalCat]

Thank you!  I think you are right.  I resolved on their end somehow.

Cat