Incomplete Shipping Address- customer cannot complete transaction

[DD4]

I have just published my site and have had a message from a customer to say they are unable to complete a transaction with an error message "incomplete shipping address"  not sure where to start to try and resolve this? Any help appreciated!  Cheers

[Seamus · Accepted solution]

@DD4 thanks for reaching out.

If you don't mind sharing your website I can take a look and see if I can reproduce the issue.

It's also possible that the customer did provide an incomplete shipping address. While I don't suggest sharing their private details in public if you had the address this is also something you could test yourself or ask our support team to take a further look into! Usually, if there are any errors with the address supplied, the page should highlight the field that has the issue.

[Seamus · Accepted solution]

@DD4 thanks for reaching out.

If you don't mind sharing your website I can take a look and see if I can reproduce the issue.

It's also possible that the customer did provide an incomplete shipping address. While I don't suggest sharing their private details in public if you had the address this is also something you could test yourself or ask our support team to take a further look into! Usually, if there are any errors with the address supplied, the page should highlight the field that has the issue.

[DD4 · Accepted solution]

Thank you for the reply.  I do suspect it was an issue with the buyers address.  I have since had some else successfully complete a transaction with out any issue.  I appreciate you taking the time to respond!

Cheers