Import Inventory Frozen

[JackieC]

My Import Inventory is frozen after trying to import a spreadsheet of items. Is there a way to just stop it? It says 0% progress and hasn't changed this usually only takes no more than 20 seconds to import. 

[Joe]

Hi there, @JackieC - thanks for taking the time to reach out to us here on the Seller Community! So sorry for the prolonged trouble you are experiencing with your inventory import. We are here to help!

Are you receiving any kind of push back from the webpage if you press the X in the upper left-hand corner? This should initiative a manual cancellation of the import. 

If that cancels the import, we would recommend walking through these Dashboard Troubleshooting steps before re-starting the import. This will ensure any remaining bugs are washed out before the process starts.

Let me know if that helps! I will keep an eye out for your response.