If I cancel an invoice will it refund the deposit

I have an invoice that was set up with milestones, the deposit was paid but the client is no longer in need of service, so I don’t need the balance paid and don’t want the invoice to sit open or the reminders to be sent, so I want to cancel the invoice, but I’m concerned this will automatically refund the balance that was paid? 
alternatively I could archive it, but I need to check this will stop the reminders going out?

1,599 Views
Message 1 of 2
Report
1 Solution
Square

Solution

Hi @Shellalbachi, thanks for your post. 

 

When cancelling a partially paid invoice, the previously paid amount will not be refunded. Once you confirm the cancellation, both you and the recipient will receive a confirmation email and the invoice will no longer be payable.

 

To cancel an unpaid invoice:

  1. Sign in to your online Square Dashboard and click Invoices.
  2. Select the invoice you’d like to cancel.
  3. Click More > Cancel > Confirm Cancellation. For a recurring invoice series, click View Series > End Series > Confirm.

Let me know if this works for you! 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

View Solution >

1,593 Views
Message 2 of 2
Report
1 REPLY 1
Square

Solution

Hi @Shellalbachi, thanks for your post. 

 

When cancelling a partially paid invoice, the previously paid amount will not be refunded. Once you confirm the cancellation, both you and the recipient will receive a confirmation email and the invoice will no longer be payable.

 

To cancel an unpaid invoice:

  1. Sign in to your online Square Dashboard and click Invoices.
  2. Select the invoice you’d like to cancel.
  3. Click More > Cancel > Confirm Cancellation. For a recurring invoice series, click View Series > End Series > Confirm.

Let me know if this works for you! 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 
1,594 Views
Message 2 of 2
Report