What happens if a refund was sent to a cancelled payment card?
A few things can happen:
- If a new card was activated with the same card issuer, the refund is usually credited to the new payment card.
- If the account was closed recently (last two months), the refund may post and the card-issuer usually contacts the buyer directly to notify them of any next steps.
- If the account has been closed for some time, the credit will fail. In this case, we’ll notify you, the Square seller, of the failure and you’ll need to refund the customer outside of Square via another method.
Next Steps: Have your customer reach out to their card issuing bank to locate the refund. If they’re unable to find their credit after talking with their bank, contact Square Support.
