I'm not receiving form submission email notifications

[farragio]

I started a new Square/Weebly website this week. Every time I test the form submission widget, and also the Subscription widget in the Footer, I do not receive an email notification that a form has been submitted. (My website is farragio.com if you need that information.)

I have been searching all day in the Help sections, I have added all of the pertinent "@square.com" email addresses to my whitelist, I've checked my spam folder, I have made sure all the boxes are check-marked on the Notification Settings page. But I'm still not receiving notifications.

I also have the Opt-In check box present on the Contact form, but regardless whether I checkmark it or don't, there is no indication on the Form Entries page if it was checked-marked; therefore I wouldn't know if I can add someone to my marketing emails as I can't see if they opted in or not.

[HC_Charlie]

Hello @farragio thanks for your post. I'm sorry you're having trouble with your website form. Check this setting...

From your Dashboard, go to Online >> Settings >> Notifications.

Check and make sure this option is turned on with your correct email address listed to where you would like to receive your notifications. I hope this helps answer your question.

Online >>Website >> Form Submissions will also show you the forms that have been submitted. You are able to export this list as well. I know this doesn't help getting a notification but hopefully the setting above may correct this.

[farragio]

Hi @HC_Charlie, thanks for the reply. I double checked, and Online >> Settings >> Notifications is toggled on.

I do see the email addresses listed in the Online >>Website >> Form Submissions page. I'm assuming I should be getting notifications emailed to me when someone uses the form I have in the footer and the form on my contact page? If you see this, can you (or someone who's reading this) let me know if that's correct? As is, I'm not receiving any notifications.

And as I mentioned before, on the Form Submissions page, I'm not seeing anything that indicates whether or not the person who used the form submission also check-marked the optional "I opt-in to receive marketing and promotional materials".

[HC_Charlie]

@farragioI went to your website and submitted a form as a test. I also got this confirmation popup. Just confirm that this is a correct email address...

You could also toggle OFF the opt-in button just to see if this is causing a problem. I did notice that your form said it was using Captcha to verify submissions; I don't know much about this option but I think when a website uses this those picture blocks popup that say "check off all of the pics of fire hydrants, etc...." I did not have to do that, so maybe that part isn't working? Just a guess here.

[farragio]

Thanks for testing it out! I got notification, so that's working now (for now, lol). I noticed too that the Captcha doesn't pop up, so I'll have to tinker with that and see why.

[farragio]

I'm still needing help as I still don't see anything either in email notifications or on the form submission page that indicates if a customer opted in for marketing and promotional materials; so I have no way of knowing if it's okay to send them my newsletter, etc. Is there another section or some setting I can change that will show if they check-marked the opt-in?