I just got a Square magstripe reader but it doesn't work on my iPhone

[Hutson]

just got the chip reader but the mag reader doesn't work on the iphone?

[ryanwanner]

You should be able to use both at the same time.

Check your app's settings -> Card Readers. Make sure both are listed here.

If they are, check out this Troubleshooting Article to see some other tricks to make the mag stripe reader work again.

[Hutson]

The iphone doesn't have that kind of plug anymore

[VanKalkerFarms]

what do you mean it doesn't work?  you tried a transaction and it didn't read, or you can't plug it in?

If it is the later then you have to use the headphone jack adapter that came with the iPhone (up until this latest generation you can buy it here amazon link) or you can get the lightning adapter here https://squareup.com/shop/hardware/us/en/products/magstripe-reader

[Hutson]

there is no place to plug the mag reader in. iphone got ride of that style jack awhile ago

[VanKalkerFarms]

yes, so you'll have to use the adapter or get a lightning reader instead.

[ryanwanner]

Aah. Well this is a whole different problem then. 🙂

Honestly, since the majority of the banks now have the chip built into their cards, you're not really going to need the mag reader much anymore.

You can get a lightning port mag reader on the Square Store or probably in places like Best Buy, etc. if you want the reader still.

[Hutson]

Thanks

[420niki]

Card swipe would not take payment and in window it read card not charged?

[nika]

Hey @420niki- Take a look at @ryanwanner's answer here. He also includes a troubleshooting article you'll want to reference to make sure you're on the right track.