I didn't get my report

[Tpsell]

• From yesterday I can't see my report my dashboard and ipad. there is any number. But transaction is working how to fix it??

[JustinC]

Hmm, are you signed into the the right Account and Location (if applicable)? Are you getting an error message when viewing those sales reports?

@Tpsell

[Tpsell]

Yes I loged in by my Squareup id. 

I can see transactions in my ipad but my report doesn't change anything. 

in my dashboard I can't see transaction and report 

no there is no error massage 

I already did reinstall and log out log in. Turn off turn on

[JustinC]

Are these transactions awaiting to be settled with a tip? Unsettled transactions won't reflect in reports until then. 

@Tpsell

[Tpsell]

I collect tip by on screen 

I don't need to settle tip 

isn't it?

[JustinC]

Yes, if you capture the tip on screen, no need to settle them. Can you check Dashboard > Reports > Transaction Status to make sure those payments are captured?

If all looks good there, reach out to CS so they can take a closer look. 

@Tpsell

[Tpsell]

Yes on my Ipad and square terminal both can show me the transactions. I can see customers name, tips, card 

but My report is always 0$ 

and then I can't see transaction and report my phone and computer on my dashboard 

[JustinC]

Okay, reach out to CS through the link I sent above.