I cannot verify my identity or contact anyone at Square!

Hi.  I am trying to set up my new Square account and after endlessly putting my personal information in, the system just keeps telling me it can't verify my identity!  I have followed all the guidance, I have live at my home address for 11 years, I am on the electoral role in the same name and address as I have been putting in to verify myself.  On my final try it told me I was not being accepted to take cards!  It's maddening.  I have tried the automatic help box, that didn't help.  I have emailed, no reply and I have tried to call but apparently I need a code, which in order to speak to someone.  I have read through the threads, reinstalled my browser, cleared my cache.  Please help!

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Admin

Hi @CharlotteCDJ, if you have ran through all the steps outlined here, please give our Support team a call on 0800 - 098 8008, Mon-Fri, 9am-5pm.

 

You will not need to have your customer code to call in during these hours and our team will be able to look into this further for you. 

Tra | she/her
Community Program Manager, Square
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