Hi. I am trying to set up my new Square account and after endlessly putting my personal information in, the system just keeps telling me it can't verify my identity! I have followed all the guidance, I have live at my home address for 11 years, I am on the electoral role in the same name and address as I have been putting in to verify myself. On my final try it told me I was not being accepted to take cards! It's maddening. I have tried the automatic help box, that didn't help. I have emailed, no reply and I have tried to call but apparently I need a code, which in order to speak to someone. I have read through the threads, reinstalled my browser, cleared my cache. Please help!
Hi @CharlotteCDJ, if you have ran through all the steps outlined here, please give our Support team a call on 0800 - 098 8008, Mon-Fri, 9am-5pm.
You will not need to have your customer code to call in during these hours and our team will be able to look into this further for you.
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