I can't seem to add items on the Category page. What is this link?

[Kasumi]

I can't seem to add items on the Category page. When I click "Add Item" button, it directs me to this page:

https://sandbox.square.online/app/square-sync/deeplink/square/items 

And the page doesn't show anything.

Thanks for your help!
Kasumi

[Lou8]

Hi @Kasumi , thanks for posting on the Seller Community - and apologies for the delayed response !

Are you using Square for Developers by any chance (a platform to help sellers build customized app) ?

Are you able to take a screencast of this behavior so I can see if there is a similar issue and an existing ticket filed with our engineers ? In the meantime, you can also try some basic troubleshooting steps: 

• Make sure that your browser is up to date. Here are instructions for how to do so for our supported desktop browsers: Chrome, Edge, Firefox and Safari. Supported browser versions include:

  • Chrome 107+ (macOS, Windows)

  • Chrome 90+ (Android)

  • Edge 106+ (macOS, Windows)

  • Firefox 106+ (macOS, Windows)

  • Safari 16.0+ (iOS, macOS)

• Clear the cache on your browser. Instructions for clearing your cache will vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions.

• Switch to a different browser: Chrome, Edge, Firefox or Safari. Double-check that you are running the most up-to-date version of these browsers.