I am unable to enter credit card for payment on square charge or by square invoice -

[nansenflorals]

I am unable to enter payment by square charge or via square invoice. Please help what is going on? 

[MayaP]

Hello @nansenflorals, I am so sorry to hear you are having issues with payments. I want to make sure I have a clear understanding of what is going on, so I can better assist. Are you a customer trying to make a payment with a Square merchant? Or a business owner trying to charge a customer? When you have a moment can you provide some more details. If you are getting any error messages please provide a screenshot of what you are seeing. Thank you!

[nansenflorals]

I am a business owner.. I use squarecharge and also invoicing from my MacBook.. plus on occasion use the reader on my phone. I mostly take order on the phone and need to manually process them. I have done this for years.. fine. Suddenly yesterday - I am unable to use square charge.. or invoicing with entering a credit card number. (the cell phone square app works fine.. but it is harder to use for me..; and I prefer my MacBook). 

I can enter amount, customer, notes (products, etc) and it is fine.. when I go to manually enter the credit card on both square charge and/or invoicing.. I hit a brick wall.. nothing happens. I have rebooted the computer many times.. everything is up to date with updates. I am simply unable to enter a card (or in the even use a card that is with the customer). 

What do it do? This is very frustrating.. I have rebooted everything many times.. including devices and router. Help! 

Thank you! ~Nansen

[_Violet]

Hi @nansenflorals - Violet here, following up for @MayaP. Thanks for providing those additional details so we could better understand the issue you're experiencing.

The Square Dashboard sometimes encounters errors when trying to connect to your browser. Here are a few troubleshooting tips you can try:

- Make sure your browser is up-to-date.

- Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.

- Switch to a supported browser, such as Google Chrome or Safari.

If none of these troubleshooting tips work, reply with the following information:

1. The exact version of your web browser. To find this, visit whatwebbrowser.com.

2. Include any applicable images or screenshots of errors you’re seeing. For instructions on how to take a screenshot, visit take-a-screenshot.org.

Please let me know if this resolves the issue. I'll keep an eye out for your reply.