I am getting error messae when i am trying to go online rom my dash board. What should I do?

[adi]

When I am trying to go to editor, I am getting error message. Since the account is been open (48 hours), I couldn't go to editor yet. When I press online, the error message occurs. Any solotion will be very helpful. Thanks!

[tranguyen]

Hey @adi, sorry to hear you're running into this! Our website can sometimes encounters errors when trying to connect to your browser. Here are a few troubleshooting tips you can try:

• Make sure your browser is up to date.
• Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
• Switch to a supported browser, such as Google Chrome.

If none of these troubleshooting tips work, can you let us know the exact error message you're getting (or a screenshot of what you're seeing)?

[adi]

Hi, Thank you for your message. I have tried all of thse. Still getting the message. It is not allowing me to insert teh screen shot. When I try to go to online from the dashboard, it shows me the error message " Oops! look like you landed on a pae we are having trouble loading. Sorry for the inconvenience. Our team has been notified."

[tranguyen]

Thanks for letting me know @adi and I'm sorry that the troubleshooting steps didn't help. I haven't come across that error message before, and I wasn't able to reproduce it on my test website as well. 

To make sure the issue is investigate thoroughly, please contact our Customer Success team and they'll be able to take a deeper dive.