How to update the owner email in Square Online area?

[HungK]

Hey guys and girls,

First time setting up an e-commerce and ran into some trouble with my owner name. So on the homepage the owner is shown as my name which is fine but when I go into the Square Online area where you can edit your website it shows the owner as an old email I used to sign up initially BUT I've changed the email already and sign in with the new email. Anyone know how I can update this to reflect it in the square online area with my new email address as the owner?

Hope that makes sense! and thank you in advance! 🙂 

[Seamus · Accepted solution]

Hey @HungK,

Thanks for reaching out and welcome to the Community!

So what you're seeing is a different (old) email on the Square Online (AKA Weebly) side, despite changing it on the Square Side? This is something I've heard of before, and from memory the solution was having our support team make the change for you. I'm not 100% on the underlying cause, but they should be able to help fix it!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

[Seamus · Accepted solution]

Hey @HungK,

Thanks for reaching out and welcome to the Community!

So what you're seeing is a different (old) email on the Square Online (AKA Weebly) side, despite changing it on the Square Side? This is something I've heard of before, and from memory the solution was having our support team make the change for you. I'm not 100% on the underlying cause, but they should be able to help fix it!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

[HungK · Accepted solution]

Thanks for the welcome.

Amazing! Thanks for the info Ill reach out to the team. 🙂