How to unapply a discount from an Appointment

[Magnus1]

Hi,

Is there a way to unapply a discount from an appointment?

If I edit an appointment and add a £10 discount and then click save. If I edit the appointment again, there doesn't seem to be a way to remove the discount. I either have to add a £10 item to the appointment to cancel out the discount, or I have to actually cancel the appointment and rebook it again.

Is there another way to unapply a discount from an appointment?

Thanks,

[Breffni]

Hi @Magnus1 👋  thanks for your post. 

Are you using the Square Appointments app? 

I tested on the app and when I view the booking from the calendar page, I can remove the discount. 

Can you try the following steps: 

Select the booking > Appointment details > Edit > Discounts > Red Bar > Delete > Done 

Let me know if you can test it out. 

[Magnus1]

Hi Breffni,

Thank for the reply.

I am using the phone app on Android, but I don't have a 'Discounts' option. I only have 'Add Service ' or 'Add Item or Discount'

Thanks,

[Lou8]

Hi @Magnus1, thanks for confirming these details.

Once you're on the Edit Appointment screen you will have to click on the existing discount to delete it. After clicking on the discount, click on the red bar or circle then select Delete. 

Let us know if this works for you.

[Magnus1]

Hi Lou,

I'm tapping away but the discount is not tappable.

I'm using version 6.45.1

[RobynR]

@Magnus1, did you mean it's not tappable? If so, can you provide a screenshot, so we can see what you're experiencing?