How to find account manager?

[bxbtoys]

Fairly certain I have had a square account manager assigned to my business in the past but I can't figure out how to contact them. Is there a way to find out if someone is assigned to my account or have someone reach out to me to discuss issues I'm having?

Thanks in advance.

[kacey_k]

Hi there! 😊 Fellow Square seller and Square Champion here!

That’s a great question, and I can understand wanting to reconnect with someone who may have previously been assigned to your account, especially when you’re experiencing issues that need attention.

Not every Square seller has a dedicated account manager, but some businesses may have access to additional account support depending on their account and services.

Here’s what I’d recommend:

1. Check your previous emails from Square. Search for terms like “Account Manager,” “Account Executive,” or “Your Square Team.” If someone was assigned to you previously, you may still have their contact information.
2. Contact Square Support through your Dashboard. Ask them to confirm whether your business currently has a dedicated account manager or account representative.
3. Request a follow-up. If you do have someone assigned, ask Support whether they can reconnect you or submit a request for that person to contact you.
4. Ask about escalation options. If you don’t have a dedicated account manager, Support may still be able to escalate your concerns to the appropriate team.

One thing I’ve learned as a longtime Square seller is that knowing which department handles your particular issue can make a big difference.

Quick question: Are the issues you’re experiencing related to payment processing, account access, Square Loans, or something else?

That might help us point you toward the most appropriate support channel.

I hope you’re able to get connected with someone who can provide the assistance you need! ❤️