How to fill out address of business

[TVFR]

I am trying to submit information for the CRA check. When I put our P.O. box it won't accept it but I can't move on without filling in an address.  I am in an endless loop of putting PO Box and the system not accepting it and then not being able to move on with it being blank.

[RobynR · Accepted solution]

Hey @TVFR,

Welcome to the Community!

I understand how frustrating it must be to get stuck in an endless loop while trying to complete your CRA check.

Without including any personal information, could you please share a screenshot showing where you're entering your business address? Specifically, let us know:

• Which section or field you’re entering the P.O. Box into.
• If you’re seeing an error message, please include the exact wording—it’ll give us more context to assist you effectively.
•  

In general, CRA checks often require a physical business address rather than a P.O. Box, have you tried using a physical address instead of a P.O. Box?

Looking forward to helping you resolve this!

I understand how frustrating it must be to get stuck in an endless loop while trying to complete your CRA check.

Have you tried using a physical business address instead of a P.O. Box? In general, CRA checks typically require a physical address rather than a P.O. Box.

If yes, without including any personal information, could you please share a screenshot showing where you're entering your business address?

Specifically, let us know:

• Which section or field you’re entering the P.O. Box into.
• If you’re seeing an error message, please include the exact wording—it’ll give us more context to assist you effectively.

Looking forward to helping you resolve this!