How should I recharge a cancelled invoice?

[KennDosk]

I sent an invoice with a deposit.

The deposit was made a few months ago. The client tried to go and pay the remainder, for some reason her card got declined and the invoiced failed and was cancelled.

1. Was the deposit refunded to them?

2. It gives me the option to resend the invoice, but do I need to recreate? It is wanting to send it for the FULL amount, asking for the deposit again?

[MayaP · Accepted solution]

Hey @KennDosk,

Welcome to Square! 😁

I have not seen any reports indicating that invoices are canceled when a card declines. To be on the safe side, I recommend canceling this invoice and creating a new one with the remaining amount owed.

If you have any further questions, please don’t hesitate to reach out. We’re here to help!