How long does it take for a coupon code to activate?

[Blessings]

Hi!

I've just added two coupons to be used on my site. When I go to my site to use them they are not working. Does it take a certain amount of time for them to begin working? I remember hearing something about updates every half hour? 

Thanks!

[Blessings]

PS this is what shows up on both of them

The Grateful2021 coupon doesn't apply to this purchase. See coupon details.

[Valentina]

Hi and welcome to the Seller Community! 👋

What is the coupon for, @Blessings?

% Discount, $ Discount, Free Shipping, or Free Delivery?

[Blessings]

Hi! There are two

1. Blessed - free shipping $25 and over

2. Grateful2021 - Free shipping any amount 

and one more that is set for a later date

3. Blessings - but this one is set to go live May 1st. Concerned it’s not gonna work! 

[Valentina]

The Grateful2021 is the one that is not working, correct, @Blessings?

When you tried testing this code, did you have Shipping selected as the fulfillment option?
Or did you select Pickup or Delivery?

[Blessings]

None of the two active work and I’m worried the one I’m advertising to begin working on May 1st isn’t going to work 

[Valentina]

Our team would be able to look into this with you if you get in touch with us over the phone, @Blessings!
When you have a moment, please reach out directly by logging into your Square account and heading here.

[Blessings]

Shipping for sure. I checked and double checked