How does the Square Stand swivel function work?

[shortwaveastori]

Hi,

I am trying to figure out whether or not my Square Stand is broken and have gotten confusing information from Square Customer Support.

I removed my Square Stand (1st gen) from its adhesive mount when I put in a new counter. I'm still waiting on a replacement mount, so it is not mounted to the new counter yet. It will not swivel. I think it's broken. Can anyone tell me if the stand is supposed to rotate on the white rubber circular pad that is attached to it (that the power cord plugs into)? 

A Customer Service rep told me that it isn't supposed to swivel unless it's mounted to the adhesive mounting plate, and that it just rotates on the screw in the plate, but that doesn't make any sense to me. It only swivels 180 degrees and then clicks into place. If it swiveled just by moving on the screw in the mounting plate, then nothing would stop it from continuing to rotate past 180 degrees. Another rep said the white pad should rotate. Now I'm confused. Thanks for your help!

Ari

[Donnie-M · Accepted solution]

@shortwaveastori The stand bottom should still swivel and lock in place.  You can put the stand on one of those large furniture moving glides that 3M makes (you can get at lowe's or home depot) to make a nice little way to swivel around without actually swivelling.

But you should be able to turn the stand over and turn the bottom with your hand.  The screw and adhesive pad merely keep the stand down from running away.  IN fact, if you over tighten it will eventually break and is a real PITA.

[shortwaveastori]

Thank you so much for your help! Not sure how I will fix it, but at least now I know that it is indeed broken.

[Candlestore]

@shortwaveastori ;

I have two of 1st gen Square Stands, and neither of them are mounted or stuck in place and still swivel to let customers sign.  We keep disagreeing where exactly to mount the stands.  I have long arms she has short arms.... I say stand should be close to customers to sign she wants it close to her to enter the items.  She runs the register more and slides the stand and rotates it when customers need to sign.  

So even without the stand being stuck to the counter the stand should still swivel 180 degrees.  I just forget which way it swivels and the the entire stand turns.  So try turning it to the left and right, because it does lock in at 0 and 180 and needs to pop out of the lock.  Sometimes this is easy sometime it takes a little effort, not a lot though.   I already went to swivel the stand and the entire stand turned some before the lock popped out to let it swivel easily.