How do you edit/cancel a failed transaction?

[sppspandc]

How do you edit/cancel/annotate a failed/declined card transaction in the Square dashboard?

• While taking payment for an offline transaction, a card was declined.
• The customer paid with cash instead.
• However, I forgot to change the transaction to cash.
• Now this transaction shows in Square reporting as failed due to declined card.
• How do I edit/annotate the transaction in Square to show that cash was tendered in place of the declined card?

thanks, fingers crossed for a fix...

[lawnbrook]

Hi there @sppspandc ,

If the transaction was declined then it won't show any balance/income and therefore can stay as it is. In a case like this I would just add the transaction again as a cash payment (I'm assuming you want it to show in the reports).

Maybe have a quick look at one of the reports via the dashboard  prior to adding the cash payment to satisfy yourself you aren't recording the income twice.

Bruce