Hey @Recordshopppe. Sorry to hear this. But, I’m confused. Are you saying that you charged a customer’s card $30,101 by mistake and that it was actually approved? And then you were able to reverse that charge?
If that is the case and your luck was so bad that the customer actually had a $30,000 credit limit (wow), then you’ll need to get on the phone with Square Support ASAP. Talk to a human being. Don’t chat. Don’t email. Call. Hopefully they can help you sort this out, but there’s nothing we can do here as fellow sellers. This is a highly unusual case and I doubt it will be a quick fix. Still, I definitely wish you good luck in resolving it.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
