How do I stop a payment ( digital check).

[PWilliamsATX]

How do I stop a payment I have a vendor that has downloaded a digital check but says she's having a hard time cashing it. Id like to either cancel it if it doesn't cost me anything to do so and just send her a paper check. 

[MayaP · Accepted solution]

Hi @PWilliamsATX I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

To cancel a check, go to your Square Checking account’s recent activity. Under Pending you will see all undeposited checks. Click on the row to open the transaction detail and select Cancel check at the bottom of the page. Confirm cancellation and your funds will be returned to your account in one business day.

If you have any issues you can reach out Square Banking Team for assistance. You can reach them at 1-855-700-6000, Monday through Friday from 6 am - 6 pm PST. If you need anything else please let me know! 😄

[PWilliamsATX]

Thank you @MayaP.  I was not able to cancel it since it was a digital check that the vendor had already downloaded. However, the Square Banking Team was able to cancel it internally. It will take a few days for my funds to be released. Still don't know why the vendor was not able to do a mobile deposit. 🤔

[MayaP]

Thank you for up update, I'm glad our team was able to resolve this @PWilliamsATX!

Were you able to ask our banking team why the vendor was not able to deposit this?