Hi there, @Uplinger 👋 Thanks for taking the time to post your question here on the Seller Community! - and for joining us, in general! We are happy to have you.
So sorry for the trouble with your device! If your mobile device is displaying an error message that Square is currently offline, that is usually an indication that our application is having trouble using your cellular data or Wifi to connect with our servers. This issue is commonly confused with a reader unpairing from a mobile device, which is more-so an issue with software of the reader or your device itself.
I will also briefly mention that there is a way to manually take transactions offline when you are in an environment that does not have cellular data or Wifi. You may want to double check to ensure that this manual setting is not toggled on.
To help resolve the issue with your device, I would recommend following these troubleshooting steps. If those don't seem to get you back in business, I would recommend reaching out to our Support Team - they should be able to take a deeper dive with you.
Let me know if those steps were helpful! I want to make sure this gets resolved for you.
Joe
Community Moderator, Square
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