Hey @cupzcoffeeaz. At first, I just turned WiFi off. Of course, since I have a network-attached printer and KDS, I lost those too. I’m going to invest in a Bluetooth receipt printer to strengthen my defenses for the next time someone’s network goes out.
Weirdly, I found a feature/hole/? In POS that I did not know about. In this case since the entirety of Square was gone, I had a moment of weird inspiration. I tried leaving it all connected to the network. What happened was this:
- I could take order, print them, send them to the KDS, etc. So I had my complete setup available, except for card readers.
- Interestingly, even though I was online, since the POS couldn’t find Square’s servers it saved all of my transactions as “offline.” In other words, it acted like it was in offline mode even though it was not technically offline — Square was!
- When it all came back up, my offline transactions all processed, except for the very last one! I still can’t figure out why that one was different. LOL
I’m going to report this up the food chain. It seems that there is already something in the POS software that defaults to being “offline.” I think that the engineers might be able to track this down and use it to trigger offline mode when payments are down so that we see the dreaded red bar, or even give us a toggle to do it ourselves. It’s worth looking into, at least.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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