How come we have trouble accepting some cards?

[M_H_Cdn_Legion]

We find that the square does not accept Desjardins, Royal Bank and Scotia Bank credit cards.

We also have trouble with Royal Bank debit cards.

Any Ideas Please...... 

Thank you.

[ashc]

Hi @M_H_Cdn_Legion,

It'd probably be easier if you reached out to our direct CS team so we can look at these declines with you but declines typically come from the customer's bank/card issuer.

I also wonder if maybe you're trying to swipe these debit cards as well. Debit/chipped cards in Canada have to be inserted or tapped with a chip reader due to chip regulations there.